Return Policy

We are committed to making the return process as simple, fair, and straightforward as possible for customers who are not completely satisfied with their purchase. If a product does not meet your expectations or no longer suits your needs, you may request a return within thirty days from the date your order is delivered. This return period gives you sufficient time to inspect your purchase while allowing us to maintain efficient inventory management and order processing. Our objective is to provide a transparent return experience that supports customer satisfaction from purchase through final resolution.

To qualify for a refund, returned merchandise must be received in its original condition. Items should be unused, unworn, undamaged, and free from any signs of alteration, misuse, or excessive handling. Whenever possible, products should be returned together with their original packaging, protective materials, instruction booklets, tags, accessories, and any additional components included with the initial shipment. Keeping your order confirmation or proof of purchase available will help us verify your request and process your return more efficiently.

Before sending any merchandise back, you must first contact our customer support team by emailing toryburchus@outlook.com. Every return request is reviewed individually to confirm eligibility under our return policy. Once your request has been approved, our representatives will provide detailed return instructions along with a prepaid shipping label whenever applicable. Please do not ship products back without prior authorization, as unauthorized returns or shipments sent through unapproved methods may be refused, delayed, or returned to the sender at the sender’s expense.

We recommend inspecting your order carefully as soon as it arrives. If your package contains damaged merchandise, missing items, or products that differ from what you originally ordered, please notify our customer service team as soon as possible. Prompt communication allows us to investigate the issue quickly and determine the most appropriate solution. Depending on the circumstances, we may arrange for a replacement product, issue a refund, or provide another suitable resolution in accordance with our policies.

Certain products may not be eligible for return because of hygiene regulations, health considerations, safety requirements, customized manufacturing, or other product-specific limitations. These restrictions help protect product quality and maintain appropriate standards for all customers. If you are uncertain whether a particular item qualifies for return, we encourage you to contact our customer support department at (408) 809-5665 before shipping the product so we can provide guidance based on your specific situation.

If you would like to receive a different size, color, style, or variation of a product, the most efficient option is generally to complete the return of the original item and place a separate order for the replacement product. After the returned merchandise has been received, inspected, and approved, your refund will be issued to the original payment method used for the purchase. Processing exchanges in this manner helps minimize delays while ensuring accurate inventory management and order processing.

Customers located within the European Union may benefit from additional consumer protections provided by applicable local laws. These rights may include a fourteen-day cancellation period during which eligible purchases may be canceled without providing a specific reason. Any returns made under these provisions must still satisfy applicable legal requirements regarding product condition, completeness, and packaging unless otherwise required by law.

Once your returned package arrives at our fulfillment center, it will undergo a thorough inspection to verify that it meets the conditions outlined in our return policy. After the inspection has been completed, you will receive notification regarding the outcome of your return request. Approved refunds are generally processed within ten business days and credited to the original payment method. The exact time required for the refunded funds to appear in your account depends on your financial institution and payment provider. If more than fifteen business days have passed since your refund was approved and you have not yet received the credit, please contact us by email at toryburchus@outlook.com so we can investigate the matter further.

Our commitment is to provide every customer with a professional, courteous, and transparent return experience. From the moment you submit a request until the refund or replacement process has been completed, our customer support team will work diligently to answer your questions, provide timely updates, and resolve your concerns as efficiently as possible. Your satisfaction remains an important part of our service, and we continually strive to make every aspect of the return process clear, dependable, and customer-focused.