Shipping Policy

Our goal is to provide a dependable shipping experience by carefully managing every order from the moment it is received until it reaches its final destination. After your payment has been successfully authorized, your order enters our fulfillment process, where each item is carefully selected, inspected, securely packaged, and prepared for shipment. Under normal operating conditions, most deliveries arrive within approximately ten to twenty business days. Delivery estimates are calculated using standard business days and do not include weekends or public holidays. Although we work hard to meet expected delivery schedules, transportation timelines may occasionally be affected by circumstances outside our direct control, including severe weather, transportation disruptions, carrier delays, or broader supply chain conditions.

Periods of exceptionally high order volume, including seasonal promotions, holiday events, or special sales, may require additional processing time before shipments leave our fulfillment facilities. During these busy periods, both our warehouse teams and our shipping partners experience increased demand, which can temporarily extend preparation and transit times. Despite these challenges, every order is processed according to the sequence in which it is received. Our priority is to maintain careful quality standards while ensuring that each package is prepared accurately and delivered in excellent condition.

Order processing begins automatically once your purchase has been completed and your confirmation email has been issued. Because our fulfillment system is highly automated, changes to shipping addresses, delivery methods, quantities, or product selections generally cannot be accommodated after an order has entered processing. For this reason, we strongly encourage customers to review all order details carefully before submitting payment. Verifying your shipping address, postal code, recipient information, and contact details before checkout helps minimize delivery issues and reduces the possibility of routing errors that may be difficult to correct after shipment.

Shipping times may also be influenced by factors beyond our operational control. International shipments may be subject to customs inspections, import processing, regional transportation requirements, or delays at local distribution centers. Temporary congestion within carrier networks, transportation interruptions, or other logistical challenges can occasionally extend transit times. While we closely monitor shipping activity whenever possible, some circumstances cannot be predicted or prevented. If an ordered product becomes unavailable after your purchase has been confirmed, we will notify you promptly to discuss suitable alternatives, which may include selecting a comparable item, waiting for inventory replenishment, or receiving a full refund. We believe that keeping customers informed throughout the fulfillment process is an important part of providing reliable service.

Successful delivery depends greatly on the accuracy of the information provided during checkout. Customers are responsible for ensuring that shipping addresses, recipient names, telephone numbers, and other delivery information are complete and accurate. If a carrier cannot access the delivery location, obtain a required signature, or successfully complete delivery, additional delivery attempts may be scheduled according to the carrier’s policies. If repeated delivery attempts remain unsuccessful, the shipment may be returned to our fulfillment facility, and the order could be canceled in accordance with our operational procedures. Keeping your contact information current helps reduce the likelihood of delivery complications. If you have questions regarding your shipment or require additional assistance, you may contact our customer support team by calling (408) 809-5665 during normal business hours.

Tracking information is provided whenever available so that you can monitor your shipment throughout its journey. Tracking updates allow you to follow your package as it moves through carrier facilities, regional sorting centers, and local delivery networks. Please note that tracking information may occasionally update more slowly than expected because different shipping carriers operate independent tracking systems. If your tracking status has not changed for an unusually long period or your estimated delivery window has passed without receiving your package, please contact our support team by emailing toryburchus@outlook.com. We will work directly with the shipping carrier to investigate the shipment and assist in resolving the situation as quickly as possible.

Certain administrative procedures, including payment verification, fraud prevention reviews, or billing confirmation, may occasionally delay order processing before shipment is authorized. These verification measures are intended to protect both customers and transaction security while reducing fulfillment errors. Additionally, if you receive merchandise that differs from the order you placed, including discrepancies involving size, color, style, or the product itself, please notify us promptly after delivery. Our customer service team will review the matter carefully and, when appropriate, arrange a replacement or issue a refund in accordance with our applicable policies.

We remain committed to providing reliable fulfillment, transparent communication, and professional customer support throughout every stage of the ordering and delivery process. By combining careful order preparation, dependable shipping practices, responsive customer service, and continuous monitoring of shipment progress, we strive to ensure that every purchase is delivered as efficiently as possible while providing a shopping experience built on trust, convenience, and customer satisfaction.